Shipping policy

At Bvldfamly, we prioritize fast and reliable delivery to ensure your panel furniture arrives safely and on time. We partner with FedEx for shipping services, leveraging their expertise in handling large and heavy items. Below are the details of our shipping process:

1. Order Processing & Tracking

  • Orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

  • Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress in real time.

2. Shipping Time & Delivery

  • For customers in the continental United States, delivery typically takes 2–7 business days after shipment, depending on your location.

  • Delays due to weather, carrier issues, or unforeseen circumstances are rare but possible. We will notify you promptly if any delays occur.

3. Shipping Costs

  • No expedited shipping options available.

  • We offer free shippment for our products.

4. Damaged or Lost Packages

  • While we take great care to package items securely, if your order arrives damaged, lost, or encounters a shipping error:

    • Contact us immediately (within 48 hours of delivery) at aftersale-wzjj@outlook.com

    • Provide your order number, photos of the damaged product/packaging, and a brief description of the issue.

    • We will work with FedEx to resolve the problem swiftly, either by reshipping your order or issuing a refund.

5. International Shipping

  • Currently, we only ship to addresses within the continental United States.

Need Assistance?
For questions about your order’s status, shipping options, or delivery concerns, reach out to our team:

  • Email: aftersale-wzjj@outlook.com

Thank you for trusting Bvldfamly with your furniture needs. We’re here to make your experience smooth and stress-free!